This policy sets out how we collect, process and hold your personal data if you visit any of our websites, or otherwise provide personal data to us. We are Real Success Limited a company registered in England and Wales with registered number 06814389 and with its registered office c/o THOMAS & YOUNG LIMITED, CARLETON HOUSE, 266-268 STRATFORD ROAD, SHIRLEY B90 3AD. We are the data controller of the personal data you provide to us.
This policy affects your legal rights and obligations so please read it carefully. If you have any questions, you can contact us at support@real-success.co.uk.
We reserve the right to update this policy from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible on our websites.

2. Collecting Your Data

2.1 When you register on our websites, complete our contact form or purchase services from us, we will collect your name and email address. If you register on behalf of your employer, you warrant that you have authority to do so.

2.2 All personal data that you provide to us must be true, complete and accurate. You must not register under someone else’s name.

3. Use of your personal data

3.1 We will use your personal data to provide you with the services you request and to deal with any questions or complaints you make.

3.2 You also understand and agree that if you attend one of our events, your name and email address will be shared with all other delegates attending the event. You agree only to use another delegate’s contact details for business purposes related to training.

3.3 You shall treat all personal data and other information relating to any other User as confidential and keep all such information secure, and not share such information with any third party, or use such information for any purpose except in relation to the services that you may provide to them and your use of the website in accordance with the Terms of Use. You agree to take appropriate security measures (including physical, electronic and procedural measures) to help safeguard such personal data from unauthorized access, loss and disclosure and shall otherwise comply with all applicable laws and regulations relating to data protection. You shall assist us in providing subject access and allowing data subjects to exercise their rights under applicable laws and assist us in meeting our legal obligations in relation to the security of processing, the notification of personal data breaches and data protection impact assessments. At our request you shall submit to audits and inspections by us to ensure that we are complying with our obligations under this Condition 3.2 and you shall notify us if you are requested to take any action in breach of any applicable data protection legislation.

3.4 If you have agreed to receive marketing communications from us, we will use your personal data to send you such communications. You can choose to no longer receive marketing emails from us contacting us at support@real-success.co.uk or clicking unsubscribe from a marketing email. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

3.5 We do not share your personal data with third parties, except (a) to respond to legal requirements including under the Data Protection Act 1998 or from 25 May 2018 under the General Data Protection Regulation (EU2016/679); (b) to protect a third party’s rights, property, or safety; (c) to any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions and all applicable laws; and (d) in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

4. Information about your device and use of our website

4.1 When you use our website, we may automatically collect and store information about your device and your activities. This information could include (a) your computer or other device’s unique ID number; (b) your mobile device’s geographic location; (c) your IP address; (d) technical information about your device such as type of device, web browser or operating system; (e) your preferences and settings such as time zone and language; (f) how long you used the websites and which services and features you used. We will use this information to improve our website.

5. Where we hold and process your personal data

5.1 We shall not transfer personal data outside of the European Economic Area without your prior written consent.

6. Cookies

6.1 A cookie is a small text file containing a unique identification number that asks permission to be placed on your browser’s memory or alternatively your computer’s hard drive. Cookies placed in your browser’s memory are called session cookies and cookies placed on your computer’s hard drive are called persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your hard drive, even after closing your browser. Session cookies are generally used to improve the user experience when using a website. Persistent cookies are generally used to store user preferences, including the preference to keep a user signed in, between browser sessions.

6.2 Our website uses cookies so that we can recognize you when you return and personalize your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our website may not operate efficiently if you refuse to accept cookies.

6.3 We also use Google Analytics to monitor how our website is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to our website, where visitors generally came from, how long they stayed on our website, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.

7. Security

7.1 We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal data from unauthorized access and disclosure. The technology that we use and the security policies which we have implemented are intended to safeguard your information from unauthorised access and improper use. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal data or other content that you upload to our website will always remain secure.

8. Your rights

8.1 You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data that we process for you if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at support@real-success.co.uk.

8.2 Please note, we reserve the right to charge an administrative fee of £10 if you wish to obtain a copy of the personal data that we hold for you.

8.3 Our websites may contain links to other sites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy statement applicable to the site in question.

9. General

9.1 If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

9.2 This policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.
Last updated: May 2018